Legal

Terms of Service

Last updated: 26 October 2026

These terms apply when a business signs up for and uses Estatia: the subscriber dashboard and the WhatsApp sales agent that answers buyers on the business's behalf. By creating an account or using Estatia, the business agrees to them. Please read them together with our Privacy Policy.

1. About these terms

Estatia is provided by convX, based in New Cairo, Egypt ("convX", "we", "us"). "You" means the business that subscribes (the "subscriber") and everyone it invites to its account. Estatia is a service for businesses, not for consumers.

2. Your account

• The person who creates the account is its owner and must be authorised to accept these terms for the business.
• The owner can invite team members and give them roles. You are responsible for everything done through your account, so give access only to people you trust and remove it when they leave.
• Keep your sign-in details secure and tell us straight away if you think someone else has used your account.
• The information you give us about your business must be accurate and kept up to date.

3. The service

Estatia connects to your WhatsApp Business number and answers buyers who message it: in Arabic or English, it asks qualifying questions, suggests units from your inventory, builds a lead profile, and hands conversations to your agents according to the rules you set. You also get a pipeline, team management and reports in the dashboard. We may improve or change features over time; if a change takes away something important you rely on, we will tell you in advance.

Estatia's replies are written by AI. It is designed to answer only from your inventory and to hand over to a person when it cannot, but it can still make mistakes. Your agents remain responsible for confirming prices, availability and terms with the buyer before any reservation or sale.

4. WhatsApp and Meta

• Your WhatsApp Business account stays yours. To use it with Estatia you must accept and follow Meta's WhatsApp Business terms and policies, including its rules on when you may message people.
• Meta bills you directly for WhatsApp messaging charges. These are not included in your Estatia plan, and we do not add anything on top.
• If Meta restricts, suspends or changes your WhatsApp account or its features, Estatia may not be able to work on that number. We are not responsible for Meta's decisions, but we will help where we can.

5. Inventory and replies

• Developer inventory is collected from developers' sales teams and shows the date each unit was last refreshed. Prices, plans and availability can change at any time on the developer's side; we work to keep it current but cannot guarantee it is complete or error-free.
• Your own inventory (exclusive and resale units you upload) is your responsibility. Make sure it is accurate and that you are allowed to market those units.
• Developer names and logos belong to their owners. Showing a developer's inventory does not mean that developer endorses you or us.

6. Your responsibilities

• You are responsible for your relationship with your buyers, including what your agents promise them.
• For the personal data of your buyers, you are the data controller and must have a lawful basis to message and process their data. We process it on your behalf, as described in our Privacy Policy.
• You must comply with the laws that apply to your business, including Egypt's Personal Data Protection Law and real estate marketing rules.

7. Acceptable use

You must not use Estatia to:

• send spam, unsolicited bulk messages, or messages that break Meta's policies;
• share false or misleading information about properties, prices or availability on purpose;
• send unlawful, abusive or discriminatory content;
• try to access other subscribers' data, get around limits or security, or copy, resell or reverse-engineer the platform;
• open several free trials, for example by reusing a WhatsApp number.

8. Free trial

We may offer a free trial. Its length and what it includes are shown when you sign up, or agreed with you in writing. One free trial is allowed per business and per WhatsApp number. Data from a trial that does not become a paid subscription is deleted 90 days after the trial ends, as described in the Privacy Policy.

9. Plans, conversations and payment

• Prices are in Egyptian pounds and shown on our pricing section. They exclude VAT, which is added where it applies.
• A conversation is one buyer in one 24-hour session, with a cap on how much processing a single conversation can use. Your plan includes a number of conversations per billing period; plan conversations reset at renewal and unused ones do not carry over.
• Add-on packs are used only after your plan's conversations run out, and they do not expire while your account is active.
• You pay for each billing period in advance, by card or bank transfer through our payment provider. If a payment fails, we let the account owner know; if it stays unpaid, the subscription lapses and access to the service is suspended until it is paid.
• Annual plans lock the price for 12 months. We may change prices for future periods with at least 30 days' notice.

10. Cancellation and refunds

• Monthly plans can be cancelled for any upcoming month; the service continues until the end of the period already paid.
• Payments are not refundable, including for partly used periods and unused add-on packs. If an annual plan is cancelled early, it stays active until the end of the paid year.
• After a paid subscription ends, conversations, messages and customer profiles are deleted 90 days later, as described in the Privacy Policy. Export anything you need before then.

11. Your data

Your inventory, conversations, lead profiles and other content stay yours. You give us permission to store and process them only to provide and secure Estatia for you, and to create anonymised statistics that do not identify you or any person. We never show your data to another subscriber. How we handle personal data is set out in the Privacy Policy.

12. Our platform

Estatia, including its software, design, AI behaviour and the developer inventory we compile, belongs to convX. Your subscription gives you the right to use it for your own business while these terms apply; it does not transfer any ownership. If you send us feedback, we may use it to improve Estatia without owing you anything.

13. Availability and support

We work to keep Estatia available at all times, but it may occasionally be interrupted for maintenance or by problems outside our control, including Meta's or our providers' services. Every subscription includes an onboarding call and support by WhatsApp during working hours, Cairo time. We do not offer a formal uptime guarantee unless one is agreed in writing.

14. Suspension and termination

• We may suspend or close an account that breaks these terms, does not pay, or puts the platform, buyers or other subscribers at risk. Where possible we will warn you first and give you a chance to fix the problem.
• You can close your account at any time from the dashboard. What happens to your data afterwards is described in section 10 and in the Privacy Policy.

15. Liability

• Estatia is provided to help you answer and qualify buyers; it does not guarantee leads, sales or any business result.
• We are not responsible for losses caused by inaccurate inventory you or a developer provided, by decisions or promises made by your agents, or by Meta or other third-party services.
• To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect losses such as lost profits.
• Nothing in these terms limits liability that cannot be limited under Egyptian law.

16. Governing law

These terms are governed by the laws of the Arab Republic of Egypt. Any dispute will be brought before the competent courts of Cairo, after both sides have first tried to settle it in good faith.

17. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change is significant, we will tell the account owner at least 30 days before it applies; continuing to use Estatia after that means you accept the new terms.

18. Contact us

WhatsApp: +20 150 319 9497
Address: New Cairo, Egypt